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This guide contains manual procedures that on-call engineers may need to perform. These are operations that cannot be automated or require manual intervention due to their sensitive nature.

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Available Procedures

Merge Accounts

Merge multiple merchant accounts when orders are split across accounts

Deploy Infra Changes

Sync infrastructure changes via Render blueprint

Trigger Webhooks

Manually trigger missed or failed webhooks

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Safety Guidelines

  • Double-check account IDs, transaction IDs, and other identifiers before executing queries
  • Test queries on staging environment when possible
  • Document all manual operations in the on-call log
  • Notify the team after performing manual operations
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